The things practices ask before they commit.
Straight answers, including on the parts most billing companies are vague about. If your question is not here, ask it and you will get an answer from somebody who works accounts.
Cost and contract
What does it cost?
Billing starts from 3.49% of collections. The rate depends on your specialty, claim volume and average claim value, so we quote after looking at your numbers rather than before. There is no setup fee and no charge on money we do not collect.
Are we locked into a contract?
No long term lock in. The agreement runs month to month after an initial 90 day period, which exists only because that is the shortest window in which the work can fairly be judged. You own your data and can take it with you.
Moving to us
Do we have to change our software?
No. We work inside the practice management and EHR system you already use. If you are unhappy with your current system we will tell you, but changing it is never a condition of working with us.
How long does onboarding take?
Most practices are live in two to three weeks. Week one is access, payer list and a baseline read of your A/R. Week two we start submitting. Aged A/R recovery runs in parallel so old claims are being worked while new ones go out clean.
Who does the work
Who actually works on our account?
A named account manager plus coders and A/R specialists assigned to your specialty. You will know their names. You are not writing to a shared inbox and hoping.
Data and security
How do you handle patient data?
All work is done under a signed business associate agreement, on access we are granted rather than copies of your data, with role based permissions and audit logging. Our processes are built to be HIPAA compliant in how data is handled. We do not claim any certification or accreditation beyond that.
Ask us the one that is not on this page
Tell us your specialty and the billing issue you want reviewed. We will agree the scope and arrange a secure way to share any records needed.