Privacy policy
What this website collects, why we collect it, who sees it and what you can ask us to do with it.
Summary
This policy covers this website. It does not cover the billing work we do for client practices: that is governed by the services agreement and the business associate agreement signed with each practice, and by our HIPAA notice.
We process information you submit through website forms and the optional website assistant, along with technical information needed to operate the site. The AI assistant sends your question to Google to generate answers, as explained below. We do not sell enquiry information or use advertising or analytics trackers.
Who we are
iFocus RCM Solutions LLC provides medical billing and revenue cycle management services to healthcare practices in the United States. For the information described in this policy, iFocus RCM Solutions LLC is the controller.
You can reach us at info@ifocusrcm.com, on +1 (281) 406-1401, or by post at 525 N Sam Houston Pkwy E #408a, Houston, TX 77060, United States.
Information we collect
Information you give us. The enquiry and audit request forms ask for your name, email address, phone number, and optionally your practice name, a description of what is going wrong in your billing, and which problems from a checklist apply. The revenue calculator asks only for an email address if you choose to have the figures sent to you; the numbers you move the sliders to are calculated in your browser and are submitted only if you request that email.
Information collected automatically. Our web server keeps standard request logs containing your IP address, the page requested, the time of the request, and your browser’s user agent string. These are used to keep the site running and secure, not to build a profile.
Information we do not want. Please do not send patient information, medical records, claim files or any protected health information through the forms on this site. They are not a secure channel for it. If you need to send us claims data for an audit, ask us and we will arrange a secure transfer under a signed business associate agreement.
How we use it
- To answer your enquiry and, where you have asked for one, to carry out a practice audit and send you the findings.
- To send the calculator estimate you asked for.
- To keep a record of enquiries so we can follow up and so we can show what we agreed.
- To operate, secure and troubleshoot the website.
- To meet legal, tax and regulatory obligations.
We do not use your information to make automated decisions that produce legal or similarly significant effects about you.
Text messages
The enquiry form has an optional, unticked box asking whether we may text you about your enquiry. If you leave it unticked we will reply by email or phone instead; consent to texts is never a condition of contacting us or of buying anything.
If you do opt in, message frequency varies and your carrier’s message and data rates may apply. Reply STOP to any message to stop receiving them, or HELP for help. We do not share mobile numbers or text message consent with third parties for their own marketing.
Cookies and similar technologies
This site sets no advertising cookies and runs no analytics or tracking scripts. WordPress, which the site runs on, may set a session cookie if you log in to administer the site; ordinary visitors are not logged in and do not receive one.
Google reCAPTCHA, described below, sets its own cookies and reads limited information from your browser in order to tell a person from an automated script.
Because we do not track visitors across sites, there is nothing for a Do Not Track signal to switch off, and we do not respond to one.
Third party services
Google reCAPTCHA. Our forms are protected by reCAPTCHA to stop automated abuse. When you use a form, Google receives your IP address and information about your interaction with the page, and may set cookies in your browser. That processing is governed by Google’s own privacy policy and terms of service. We use it only for security and abuse prevention.
Optional AI website assistant. The Ask us widget provides guidance about our services. When you submit a question, your question and public website service information may be sent to Google Gemini to generate an answer. Basic routing, safety checks and fallback answers are processed on our website. On the free API tier, Google may use this information to improve its products, and human reviewers may review it. Do not enter patient information, claims data, confidential business information, passwords or personal contact details. Our chat plugin does not save conversation transcripts or use cookies or browser storage for chat history; the visible conversation clears when you reload or leave the page. Temporary abuse-prevention counters use a hashed network address. Google handles data it receives under its Gemini API terms and privacy policy. Using the chat is optional. You can browse our pages or use our contact form instead. AI answers may contain errors and do not constitute medical, legal or professional coding advice.
Hosting and email. The site is hosted on servers operated by our hosting provider, and enquiry notifications are delivered through our email provider. Both process the information only to provide those services to us, under contract.
We do not sell personal information, and we do not share it with anyone for cross context behavioural advertising.
How long we keep it
Enquiries that do not become client relationships are kept for up to twenty four months so that we can pick up a conversation that resumes, then deleted. Where an enquiry becomes a client relationship, the records are kept for the life of that relationship and then for as long as our legal, tax and professional obligations require.
Server request logs are kept for a short operational period and then rotated out. You can ask us to delete your enquiry sooner, and we will, except where we are required to keep it.
How we protect it
Enquiry data is held on access controlled systems. Traffic to and from this site is encrypted in transit with TLS. Access is limited to the people who need it for their work, and removed when they no longer do.
No method of transmission or storage is completely secure, and we do not claim otherwise. We do not hold any certification or accreditation for this website beyond what is stated here.
Your choices and rights
Wherever you live, you can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct it if it is wrong;
- delete it;
- stop using it for a particular purpose, or withdraw a consent you gave us.
Write to info@ifocusrcm.com and we will respond within the time the applicable law allows, normally within 45 days. We will not treat you differently for exercising any of these rights.
State privacy rights in the United States
California. Under the California Consumer Privacy Act as amended by the CPRA, California residents have the right to know what personal information is collected, used and disclosed; to delete it; to correct it; to opt out of its sale or sharing; and to limit the use of sensitive personal information. In the twelve months before the date of this policy we collected the categories described under “Information we collect” for the purposes described under “How we use it”. We do not sell or share personal information, and we do not use or disclose sensitive personal information for any purpose that would require a limitation right. You may exercise these rights, or ask about them, at info@ifocusrcm.com. You can use an authorised agent, and we may ask for proof of that authority.
Other states. Residents of Virginia, Colorado, Connecticut, Utah, Texas and other states with comprehensive privacy laws have comparable rights of access, correction, deletion, portability and opt out. The same contact address applies. Where a state gives you the right to appeal a decision we make about your request, you can appeal by replying to our response, and we will tell you the outcome and the reasons.
Children
This site is aimed at healthcare practices and businesses, not at children. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, write to info@ifocusrcm.com and we will delete it.
Visitors outside the United States
We operate in the United States and the information described here is processed there. If you contact us from another country, you are sending your information to the United States, where data protection law differs from your own.
Changes to this policy
If this policy changes we will update the date at the top of the page. Where a change materially affects how we handle information already given to us, we will take reasonable steps to tell the people affected.
Contact us
Questions, requests and complaints about privacy: info@ifocusrcm.com, +1 (281) 406-1401, or 525 N Sam Houston Pkwy E #408a, Houston, TX 77060, United States. If you are not satisfied with our answer, you may also complain to your state attorney general.
Write to info@ifocusrcm.com or call +1 (281) 406-1401. We answer these ourselves.